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Telehealth. Performing your exercise treatment from home

Over the last two years, we have had to adapt the way we practice here at The Movement Mill to meet the challenges that COVID has brought. The good news is that it has open up many opportunities to still treat people remotely and help more people reach their goals from the comfort of their homes!

Telehealth is great to use for a variety of reasons, including:
– Waking up with cold or flu symptoms
– You are looking after children or other dependants at home
– You are isolating at home due to positive Covid test
– Work inhibits you from getting into the clinic


Our Physiotherapists and Exercise Physiologists are both offering this service as an alternative to face-to-face treatment. Advantages of telehealth include:
– Your session can be performed from the comfort of your home.
– Your Medicare referral and or your private health fund can be used to claim some of the session.
– You don’t need to be good with technology – we will guide you through the process.

– It can be used to assess new conditions or to continue your treatment program, while adhering to social distancing guidelines.


Why telehealth?

We have gathered extensive evidence to support our claim that telehealth is just as effective as face-to-face consultations. Therefore, even if you can’t make it into the clinic it is essential to keep up your regular sessions otherwise you are likely to regress and take much longer to achieve your goal.


Frequently Asked Questions About Telehealth:

What equipment do I need?
You can use any device that allows you to do a video call: Including smartphones, tablets or computers with a web camera/microphone. We use Zoom software to connect with you via video and audio. Zoom software is free to download, and we can send you a download link prior to your session.

How do I pay?
On the day of your appointment, one of our friendly Customer Experience Team will give you a call and you can pay over the phone. We also have a direct debit option.

Do I need any exercise equipment?
No, you just need a space large enough to perform simple exercises. Bring an exercise mat or any other equipment you may have such as exercise bands or dumbbells are helpful but not essential.

Doesn’t Physiotherapy involve hands-on treatment?
Physiotherapy involves a combination of hands on, exercise-based treatment and education. If you are concerned about whether your condition is suitable for telehealth, your practitioner will gladly discuss this with you. Our practitioners have developed precise assessment techniques that can be conducted over video. This allows us to continue tracking your progress from one session to the next.

Is it easy to use the technology?
Zoom technology is easy and free to use. We will send you a download link before the session and a link to click on the day to connect and if you need technical support, please contact us (see below).

Do you have any other questions?
Call us on 02 8322 6899 or email us at, we are more than happy to chat. You can also book online HERE

Or contact us about how we can help!